"What is L’eauly?"

L’eauly is an e-commerce store that sells glass water bottles designed to help you stay hydrated in a healthy and sustainable way.

"What makes L’eauly glass water bottles different from other water bottles?"

L’eauly glass water bottles are made from high-quality, borosilicate glass that is resistant to thermal shock, meaning they can withstand extreme temperature changes. They're also stylish and design-focused, featuring sleek and modern designs that are perfect for any lifestyle.

"Are L’eauly glass water bottles safe?"

Yes, L’eauly glass water bottles are made from high-quality, borosilicate glass that is safe for you and the planet. They're also BPA-free and easy to clean.


Are the glass water bottles BPA-free and eco-friendly?

Yes, our glass water bottles are BPA-free and made from eco-friendly, recyclable materials. They are a sustainable alternative to single-use plastic bottles, promoting a healthier lifestyle and reducing environmental impact.

How do I clean and care for my glass water bottle?

To clean your glass water bottle, simply remove the lid and rinse the bottle with warm, soapy water. Alternatively, our bottles are dishwasher-safe, making for easy and convenient cleaning. To protect your bottle from breakage, avoid extreme temperature changes and handle with care.

Are the glass water bottles leak-proof?

Yes, our glass water bottles are designed with leak-proof lids, ensuring your drink stays inside the bottle and doesn't spill. The tight seal also helps maintain freshness, keeping your beverages tasting great throughout the day.

Can I put the glass water bottle in the dishwasher?

Yes, our water bottles are dishwasher safe! We recommend removing the silicon sleeve before washing 


Do you offer international shipping ?

No, we currently don’t offer international shipping.

Do you ship to the United States?

Not right now but we will very soon.

Do you ship to Canada?

Yes, we offer free shipping all across canada.

Orders, Returns and Refunds

How do I cancel my order?

Email us at contact@leauly.com. Once your order has been shipped it can’t be canceled.  

How can I track my order?

You will receive a tracking number once your order has shipped

Do you offer exchanges?

Due to hygienic  reasons we do not 

Do you offer refunds?

All of our products are final sale

What’s your return policy?

If you receive a broken bottle, contact us at contact@leauly.com within 24 hours of receiving your order, with photos of the bottles and we will send a replacement bottle. 

Can I change my shipping address after the order is made?

If you made a mistake, contact us immediately at contact@leauly.com. Once your order has been shipped we can’t change the address

Payment information

What payment methods do you accept on the website?

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shopify Pay. Our website is powered by Shopify, ensuring a secure and seamless checkout experience.

Is my payment information secure when shopping on your website?

Yes, your payment information is secure. Our website is built on Shopify, which uses industry-leading encryption and security measures to protect your personal and payment information. We are committed to providing a safe and secure online shopping experience for our customers.

Can I split my payment between multiple payment methods?

Unfortunately, we do not currently support splitting payments between multiple payment methods in a single transaction. If you would like to use more than one payment method, we recommend placing separate orders for each payment method or using a prepaid gift card to consolidate the funds before making a purchase.

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